Kouso - changing the way people communicate - Kouso is a quality and discount based long distance based carrier for voice, data, and video

	• Long Distance
	• Toll Free Numbers
	• Business Internet
	• Backup Solutions
	• ATM
	• Frame Relay
	• Private Line Services
	• Optical Wave Services
	• Streaming Video
	• Video Conferencing

Hosted Online Help Desk Support

Kouso ODS from Kouso Communications enables your business to offer Web-based Help-Desk support to customers or internal users from anywhere, simply by using a Web browser. Kouso ODS is designed to provide a low cost, rapidly deployed, customizable alternative to expensive shrink-wrapped or custom solutions. The application also offers an optional XML/ Web Services connector that supports sharing data with other applications. It provides an efficient trouble ticketing system that maximizes support resources and lowers overall operating costs.

Improve customer satisfaction by providing an accessible, easy to use tool that facilitates problem resolution and communication between your support organizations and their customers.
Create positive impacts on corporate ROI by using Internet technology to lower costs for hosting, deploying and managing Help Desk operations.
Customize and Manage Kouso ODS by using built-in features for tailoring the application to the needs of your organization and making it a seamless part of you Web presence.

IMPROVE CUSTOMER SATISFACTION		Provides 24X7 access for customers to communicate with your support organization and to access status on support issues already in progress. Offers an intuitive and easy-to-use Web interface that guides customers through the data collection process quickly and intelligently. Facilitates routing of problems to personnel with requisite skill sets and authorities, improving the quality and timeliness of responses to customers.


CREATE POSITIVE IMPACTS ON CORPORATE ROI		Minimizes demands on your company’s IT infrastructure by using an Application Service Provider (ASP) model for hosting. Ensures fast deployment and flexibility by accessing Web-based software that accommodates both on-site and remote processing. Permits effective cost controls through predictable, usage-based pricing and the ability to adjust staffing to the demands of your organization.


EASY CUSTOMIZATION AND MANAGEMENT		Integrates seamlessly with your Web portal for a consistent customer experience. Allows companies to define the products or services handled by the application. A full suite of tools is available to administer the application. Provides easy and accessible on-demand communications to the Help Desk user. Uses Secure Socket Layer (SSL) to ensure that all information is kept confidential and secure.


FEATURES		On-line availability, 24X7X365 Highly scalable through the use of enterprise-class hardware and software. Direct contact with the customer available throughout the application. Full-featured work routing is user controlled. Permits effective and controlled budgeting through predictable pricing. Seamless integration with your Web portal. Optional Web Services connector that eliminates the need for custom interfaces to support data exchange. Provides a uniform way of conducting business transactions across different platforms and applications.

If you have any questions or would like to inquire about our data mining services please use our business contact form or email us at info@kouso.com.